Customer Support Engineer - Propulsion Fuel APU Air System | 6-9 Years | Bangalore
Capgemini
6 - 9 years
Bengaluru
Posted: 11/19/2024
Job Description
Job Description
Educational Qualification: B.E / B.Tech in Aeronautical or Aerospace EngineeringAME with Paper III cleared candidates in Mechanical StreamsExperience: 6-9 YearsLocation: Bangalore Experience in design office on Propulsion, Fuel, APU, Air SystemsGood understanding of Airline operating and maintenance environment.Knowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,…), Engineering Drawings (Mechanical and Repair) Interchangeability/Spare Parts management and Configuration Management, ConcessionsExperience with the following tools will be an advantage: Tech Request, Airn@v, Zamiz (AIRINA), Taksy, SNS, APS, AVD, FTS+, SAP, ICC, PASS SSI, PDMLink (APS), Gsuite, Airbus World, DocMaster, Airbus Norms & Specs.Ability to coordinate remotely / virtually among Design Office, Support Engineering, Vendor service providers, Suppliers, Support teams.Good knowledge of MS Office suite.English: Advanced level (written and spoken)Your role:The scope is to answer In-Service queries, investigate In Service Issues and exploit In-Service Experience.Analysing and answering daily queries from customers on ALL Airbus civil A/C;Agree on a resolution deadline with the customer and define a resolution strategy.Anticipating recurring queries. Developing a collaborative network with internal and external contributors.Provide solutions in collaboration with the customer for a safe operation environment.To constantly perform operational assessments of the Airbus fleet and raise actions. Capitalizing the In-Service experience into innovative solutions, for better support and optimization. Building the team of tomorrow.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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